eeelj Casino Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") describes how eeelj ("eeelj," "we," "us," or "our"), the operator of the online gaming platform at eeelj.net, collects, uses, stores, discloses, and protects the personal information of users ("Player," "User," or "you") who access or use the eeelj platform.

1.2 eeelj is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC).

1.3 By registering an account with eeelj or by using the platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the eeelj platform.

1.4 This Policy should be read together with eeelj's Terms & Conditions, which govern your use of the platform.

2. Data Controller

2.1 For the purposes of the Data Privacy Act of 2012 and this Policy, eeelj is the personal information controller responsible for your personal data collected through the eeelj platform.

2.2 eeelj has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. The DPO may be contacted at [email protected].

3. Personal Data We Collect

3.1 eeelj collects the following categories of personal data:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government ID number, nationality	Account registration, KYC verification, age verification
Contact Data	Email address, mobile number, residential address	Account communications, support, regulatory notices
Financial Data	GCash number, bank account details, transaction history	Processing deposits and withdrawals, AML compliance
Technical Data	IP address, device type, browser type, operating system, session logs	Platform security, fraud prevention, performance optimization
Usage Data	Games played, bet amounts, session duration, bonus usage	Responsible gaming monitoring, personalization, analytics
Communications Data	Support chat logs, email correspondence, feedback submissions	Customer support, dispute resolution, quality assurance
Marketing Preferences	Opt-in/opt-out status, preferred communication channels	Sending promotional communications where consented

3.2 eeelj does not collect sensitive personal information (as defined under Section 3 of the Data Privacy Act of 2012) unless strictly required for regulatory compliance purposes, such as government-issued identification for KYC verification. Where sensitive personal information is collected, it is handled with the heightened level of care required by law.

3.3 You are not required to provide all categories of personal data listed above. However, failure to provide certain mandatory information — such as identity and contact data — may prevent eeelj from creating or maintaining your account or processing your transactions.

4. How We Collect Your Data

4.1 eeelj collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated technologies: Technical and usage data collected automatically when you access the platform, including through cookies, web beacons, pixel tags, and server logs;
• Third-party sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment data from payment processors such as GCash and Maya;
• Regulatory sources: Information received from PAGCOR or other regulatory bodies in connection with compliance obligations.

5. Legal Basis for Processing

5.1 eeelj processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to create and manage your account, process transactions, and deliver the services described in the Terms & Conditions;
• Legal obligation: Processing required to comply with PAGCOR regulations, anti-money laundering laws, tax obligations, and other applicable Philippine legal requirements;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improving our services, where such interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. How We Use Your Personal Data

6.1 eeelj uses your personal data for the following purposes:

• Creating, verifying, and managing your eeelj account;
• Processing deposits, withdrawals, and other financial transactions in Philippine Peso (PHP);
• Conducting KYC and AML verification as required by PAGCOR and Philippine law;
• Verifying that you meet the minimum age requirement of 21 years for casino-style gaming;
• Providing customer support and resolving disputes;
• Administering bonuses, promotions, and the eeelj rewards program;
• Monitoring gameplay for responsible gaming purposes, including detecting signs of problem gambling;
• Detecting, investigating, and preventing fraud, cheating, and other prohibited conduct;
• Sending transactional communications related to your account, such as deposit confirmations and security alerts;
• Sending promotional and marketing communications where you have opted in to receive them;
• Improving the eeelj platform through analytics, user research, and performance monitoring;
• Complying with applicable laws, regulations, and regulatory reporting obligations.

6.2 eeelj will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

7. Sharing Your Personal Data

7.1 eeelj does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Service providers: Third-party vendors who provide services on eeelj's behalf, including KYC verification providers, payment processors (GCash, Maya, and partner banks), IT infrastructure providers, customer support platforms, and analytics services. All service providers are bound by data processing agreements that restrict their use of your data to the services they provide for eeelj;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law or regulatory obligation;
• Law enforcement: Philippine law enforcement authorities, where disclosure is required by a valid legal order, court order, or where eeelj reasonably believes disclosure is necessary to prevent or investigate criminal activity;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of eeelj's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7.2 Where eeelj shares your data with third parties outside the Philippines, we ensure that appropriate safeguards are in place as required by the Data Privacy Act of 2012 and NPC regulations.

8. Data Retention

8.1 eeelj retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

8.2 As a general rule, eeelj retains account and transaction data for a minimum of five (5) years following account closure, in accordance with PAGCOR's record-keeping requirements and Philippine AML regulations.

8.3 Where you have requested deletion of your personal data, eeelj will delete or anonymize your data to the extent permitted by law. Data that must be retained for regulatory compliance purposes will be retained for the legally required period and then securely deleted.

8.4 Marketing preference data is retained until you withdraw your consent or request deletion, whichever occurs first.

9. Cookies and Tracking Technologies

9.1 eeelj uses cookies and similar tracking technologies (including web beacons and pixel tags) on the platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve your experience.

9.2 eeelj uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These cannot be disabled as they are required for account login, session management, and security. No consent is required for these cookies;
• Performance cookies: Collect anonymized data about how players use the platform, helping us identify and fix issues and improve performance;
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalized experience;
• Analytics cookies: Help us understand player behavior in aggregate to improve our games and services.

9.3 You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the eeelj platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

10. Data Security

10.1 eeelj implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the eeelj platform;
• AES-256 encryption for personal and financial data stored at rest;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for administrative access to systems containing personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, eeelj will notify the National Privacy Commission and affected players in accordance with the timelines and requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-03.

10.3 While eeelj takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your account credentials and for notifying eeelj immediately if you suspect unauthorized access to your account.

11. Your Data Privacy Rights

11.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by eeelj:

• Right to be informed: The right to know whether eeelj holds personal data about you and how it is being processed;
• Right of access: The right to obtain a copy of your personal data held by eeelj;
• Right to rectification: The right to have inaccurate or incomplete personal data corrected;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to eeelj's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

11.2 To exercise any of the rights listed above, please submit a written request to our Data Protection Officer at [email protected]. eeelj will respond to your request within fifteen (15) business days of receipt. We may require you to verify your identity before processing your request.

11.3 eeelj will not charge a fee for exercising your data privacy rights unless your request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

12. Children's Privacy

12.1 The eeelj platform is strictly intended for individuals who are 21 years of age or older. eeelj does not knowingly collect personal data from individuals under the age of 21.

12.2 If eeelj becomes aware that it has inadvertently collected personal data from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account. If you believe that eeelj may have collected data from a minor, please contact us immediately at [email protected].

13. International Data Transfers

13.1 eeelj primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to recipients located outside the Philippines — for example, to international service providers — eeelj ensures that such transfers are made in accordance with the Data Privacy Act of 2012 and applicable NPC regulations.

13.2 International transfers of personal data are made only where: (a) the recipient country provides an adequate level of data protection as recognized by the NPC; (b) appropriate contractual safeguards are in place, such as standard contractual clauses approved by the NPC; or (c) you have provided explicit consent to the transfer.

14. Changes to This Privacy Policy

14.1 eeelj reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The revised Policy will be published on this page with an updated effective date.

14.2 Where changes are material, eeelj will provide notice via the platform or by email to the address registered on your account prior to the changes taking effect. Your continued use of the eeelj platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

14.3 We encourage you to review this Policy periodically to stay informed about how eeelj protects your personal data.

15. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or eeelj's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Role: Data Protection Officer, eeelj
• Response Time: Within 15 business days for data privacy requests
• Support Hours: 24 hours a day, 7 days a week for general inquiries

15.1 If you are not satisfied with eeelj's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

This Privacy Policy was last updated in May 2026. eeelj is committed to keeping this document current and accurate. Players are encouraged to review this page periodically for any updates.